|
|
|
Certificate: Sales representative
About the session:
Is a preparatory course in the function (sales representative), and a multiple programs offered by the Institute of Prince Ahmed bin Salman Applied Media Institute, is interested in consolidating the concepts and basic skills related to marketing the products of nature compatible with the target sector, through a theoretical explanation and practical application and discussion group, and develop this session customer service skills to serve the marketing.
The overall objective for the session:
This course is designed to give trainees the knowledge, skills and behaviors key should be available to those working in this sector, and training to public sector jobs that require high skills and specialized to practice in the field of marketing and sales application, approved programs of the modern scientific methodologies and practical.
Course contents:
1. Main Contents
2. skills, behaviors and public assistance
3. Application in practice
1. The main content:
Taught courses in which the trainee specialized in marketing and sales application, and use the latest techniques and skills in the world of selling the service, namely:
Computer:
This course is designed to give trainees a comprehensive idea about the importance of using a computer and its programs, and refine their skills and training, approved programs and methods of modern scientific and practical.
Principles of Marketing:
This course aims to introduce the importance of marketing activity and functions and the impact of internal and external environment on marketing decisions, and the statement of the various elements of the marketing mix, and its impact on the marketing process.
Work ethic and personal communication skills:
This decision raises the efficiency of the trainee in the arts and communication skills to deal with clients within the organization's vision and moral philosophy, through the theoretical explanation and practical application of the collective discussion and case studies.
Marketing Services:
This course is designed to enable trainees to discuss the methods and applications and services used in the prevailing business and professional review and evaluation, and knowledge of the elements of the promotion of personal services, and the statement of the impact of these elements in the marketing process.
Skill to negotiate:
This course aims to provide advanced knowledge about the basics of the negotiating process, and explain the concepts of modern negotiation so as to achieve the desired goals, with a focus on the key criteria in the success of the negotiating process.
Skill of customer service:
This decision raises the efficiency of the trainees in the field of customer service, with a focus on elements that affect service delivery and skills that must be acquired to reach the best results.
Selling skill:
This course is designed to identify trainees and enable them to discuss the various methods of selling and reviewed, and assess the strengths and weaknesses they have in the area of sales, with knowledge of the responsibilities of sales representatives and their functions.
Skill of sales via the call center:
This course aims to achieve the necessary awareness and raise the skills of everyone who uses the phone and call centers as a means of customer service for the betterment of his style and his handling of the level of customer care at its best.
CRM:
This course instills a culture of promoting relations to provide the service positively, and develop professional behavior in the provision of services, together with the modern concepts in the management of the relationship with customers to achieve and to understand and satisfy customer expectations.
Preparation of plans and sales reports:
This course trainees gain basic knowledge of the field sales activities, with an indication of the requirements set up payment plans for the future.
Skills of selling information products (applications):
This course is designed to give trainees the skills selling media services, and discuss methods and applications of selling services, and mainstream media used in business and professional review and evaluation, and knowledge of the elements of the marketing promotion.
2. skills, behaviors and public assistance:
It aims at providing the trainee general skills needed in his career to do his job with all professional, such as: interpersonal communication skills and professional conduct ethical, and skill to negotiate, and learn computer skills, and customer service skills, sales, and other things that it takes to master the profession of selling.
3. Application of practical:
Coincide in the practical application of each article with the trainees what they have learned in theory, the trainee shall be subject to a period of practical training in companies, institutions and national and joint follow-up between the Institute and the company or the institution that trained them.
Areas of work available for graduates of this course:
- Sales in the areas of marketing companies and private institutions.
- Jobs in sales representatives and advertising agencies.
- The functions of delegates of the marketing and sale of companies and government departments.
- The functions of delegates of ads in media companies, marketing services.
Target group:
- Wishing to work in the practice of marketing and sales.
- Representatives of workers in sales and marketing agencies, sales and marketing.
- Sales representatives in companies and marketing agencies.
- Wishing to learn the planning and marketing of the sale.
- Those who have the desire to develop their skills in marketing and selling.
- New to graduate from high school or its equivalent in work who want to sell information services.
Admission requirements at the session:
- High school diploma or university degree, or equivalent.
- Not be less appreciation for good applicant in the last qualification.
- Interview and test capabilities.
|
